PRIVACY NOTICE
COMPREHENSIVE PRIVACY NOTICE – CRISTALINO BACALAR HOTEL AND RESTAURANT
1. Data Controller
OPERTUR ZV S.A. DE C.V., responsible for the operation of Hotel Cristalino Bacalar, with its registered office at Av. Andrés Quintana Roo, Mza. 35, Lote 26, Benito Juárez, Cancún, Quintana Roo, C.P. 77534, and its operational address at Boulevard Costera Sur, Reg. 10, Mza. 6, Lotes 167 and 169, Nos. 511 and 513, Bacalar, Quintana Roo, C.P. 77930, is responsible for the use and protection of your personal data in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties.
2. Personal Data We Collect
We collect personal data through our website, booking engine, digital forms, Wi-Fi, email, and direct customer service.
2.1. Identification and Contact Information
Name, email address, telephone number, country of origin, date of birth.
2.2. Reservation and Stay Information
Arrival and departure dates, room preferences, accompanying persons, special requests.
2.3. Financial Information
Payment methods, billing information, information to guarantee reservations.
2.4. Sensitive Information (only when necessary)
Allergies, medical information for spa treatments, special requirements.
2.5. Browsing Data
IP address, device type, browser, pages visited, session time, cookies, and similar technologies.
3. Purposes of Processing
3.1. Primary Purposes
- To manage reservations, accommodations, and hotel services.
- To process payments, billing, and guarantees.
- To address requests, complaints, or inquiries.
- To provide access to Wi-Fi and digital services.
- Facility security through video surveillance.
- Compliance with legal and tax obligations.
3.2. Secondary Purposes (optional)
- Sending promotions, newsletters, and special offers.
- Customer satisfaction surveys and quality analysis.
- Loyalty programs and digital marketing.
You can opt out of these secondary purposes by sending an email to: info@hotelcristalino.com
4. Uso de cookies, web beacons y tecnologías similares
Nuestro sitio web utiliza cookies y tecnologías de rastreo para mejorar su experiencia, analizar tráfico y personalizar contenido.
4.1. Types of Cookies Used
- Essential: These cookies enable the website and booking engine to function.
- Analytics: Google Analytics or other tools used to measure website usage.
- Functional: These cookies remember user preferences.
- Advertising: These cookies optimize digital campaigns and remarketing.
4.2. How to Disable Cookies
You can disable cookies in your browser settings.
Disabling cookies may prevent some website features from functioning correctly.
5. Transfers of Personal Data
We may transfer your data to:
- Federal, state, or municipal authorities when required by law.
- Payment platforms, banks, and booking processors.
- Digital marketing companies (for secondary purposes only).
- Service providers necessary for the operation of the hotel.
We do not make any additional transfers without your consent, except as permitted by law.
6. ARCO Rights and Revocation of Consent
You may exercise your rights of Access, Rectification, Cancellation, or Opposition, as well as revoke your consent or limit the use of your data.
Send your request to: info@hotelcristalino.com
Include:
- Full name
- Preferred method of receiving a response
- Description of the right you wish to exercise
- Official identification
The response time is 20 business days.
7. Information Security
We implement administrative, technical, and physical measures to protect your personal data against unauthorized access, loss, alteration, or destruction.
8. Data Retention
Data will be retained for the time necessary to fulfill the purposes described and in accordance with applicable legal obligations.
9. Changes to the Privacy Notice
This Notice may be updated due to legal or internal changes.
The modifications will be available at: www.hotelcristalino.com/privacy-policies
10. Regulatory Authority
If you believe your data protection rights have been violated, you may contact the INAI: